Chatbot Communication

Overview

OmniButler's chatbot system supports multiple communication channels, allowing users to interact with the AI assistant through different interfaces. The system is built on a clean architecture that separates the communication layer from the core AI functionality, enabling consistent responses across different channels.

Communication Channels

The system currently supports three main communication channels:

1. WebSocket Chat
2. Real-time, bi-directional communication
3. Markdown-formatted responses
4. Session management

5. Currently active and fully functional

6. Voice Chat

7. Twilio-based voice interaction
8. SSML-formatted responses
9. Command routing

10. Currently disabled due to refactoring

11. WhatsApp Chat

12. Twilio-based messaging
13. Support for text, images, and location
14. Message splitting for long responses
15. Currently disabled due to refactoring

Common Components

All communication channels share these core components:

1. LLM Service
2. Handles AI response generation
3. Supports different output formats (markdown, SSML, WhatsApp)

4. Maintains conversation context

5. Authentication

6. Firebase-based user authentication
7. Token validation

8. User session management

9. Error Handling

10. Consistent error reporting
11. Graceful degradation
12. User-friendly error messages

Current Status

Channel	Status	Issues
WebSocket	Active	None
Voice	Disabled	Requires Twilio configuration update
WhatsApp	Disabled	Requires Twilio configuration update

Future Enhancements

1. Short-term (1-3 months)
2. Reactivate voice and WhatsApp channels
3. Implement channel-specific error handling

4. Add channel health monitoring

5. Medium-term (3-6 months)

6. Add support for more messaging platforms
7. Implement channel-specific features

8. Enhance conversation context management

9. Long-term (6+ months)

10. Implement multi-channel conversation sync
11. Add channel-specific AI optimizations
12. Develop advanced conversation analytics

Technical Debt

1. Voice Channel
2. Twilio configuration needs updating
3. Command routing needs refactoring

4. Error handling needs improvement

5. WhatsApp Channel

6. Message splitting logic needs optimization
7. Media handling needs enhancement

8. Error recovery needs implementation

9. Common Issues

10. Session management needs standardization
11. Error handling needs unification
12. Monitoring needs implementation